Privacy Policy

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Your privacy is our priority. At Keystone Tides Mental Health, we are dedicated to protecting your personal information and ensuring confidentiality in accordance with the Health Insurance Portability and Accountability Act of 1996 and its supporting regulations (“HIPAA”) and other relevant laws. 

This Privacy Policy outlines how we collect, use, and protect personal information collected from visitors to our website, and serves to assist you in making informed decisions when using our website and services. Please read this entire statement to understand how your information will be treated. This Privacy Policy explains how information about you is collected, used, and disclosed by us and only applies to the website and services offered through the website. 

Any information that is Protected Health Information (defined below) is governed by our Notice of Privacy Practices and will be used and disclosed solely as permitted by our Notice of Privacy Practices. For more information about the privacy of Protected Health Information, please see our Notice of Privacy Practices. 

This Privacy Policy is incorporated into and made a part of the Terms of Service. Please review our Terms of Service, as they govern your use of our services and limit our liability to you. By using our services, you agree that we may treat your information in the ways described in this Privacy Policy. If you do not agree to any of the terms described in this Privacy Policy or the Terms of Service, you should refrain from using these services. 

1. Information We Collect 

To provide effective psychiatric and mental health services, we collect the following types of information: 

• Personal details (name, date of birth, contact information, etc.); 
• Protected Health Information, which is personally identifiable information that is protected by HIPAA; 
• Health history (medical history, mental health information, current health status, etc.); 
• Payment information (insurance details, credit card information, etc.); 
• Telehealth session data (appointment dates, treatment notes, etc.); 
• Website usage data (IP address, cookies, browser type). 

2. How We Collect Your Information 

We collect the information you provide directly to us and may gather information from other sources and third-party websites, such as from your health plan or other health care providers. We are collecting this information so that we can improve our communication with you and the services we provide you. We collect the minimum amount of information necessary to perform or improve the services you are seeking. 

We obtain information from you directly, including, but not limited to, when you do any of the following: 

• Create an account or register on the website; 
• Access or use our services; 
• Pay your patient account statements; 
• Schedule an appointment; 
• Complete and submit forms; and 
• Contact us with inquiries and comments. 

Keystone Tides Mental Health respects the privacy of all online users, especially children. Our services are not intended for use by children under 13 years of age, and we do not knowingly collect information, including personal information as defined by the Children’s Online Privacy Protection Act, from children under the age of 13. If you are under 13 years of age, you should not register or provide personal information to us unless your parent or guardian expressly gives us permission. If you are a parent or guardian of a child under 13 years of age that you believe has disclosed personal information to us or on the website, please contact us so that we can delete the child’s information. 

3. How We Use Your Information 

We use the information collected to: 

• Deliver and manage psychiatric and mental health services; 
• Communicate with you about treatment, appointments, and billing; 
• Process claims with insurance providers; 
• Enhance our services and the functionality of our telehealth platform; and 
• Address your inquiries and resolve any issues. 

4. How We Protect Your Information 

We prioritize the security of your personal information by implementing: 

• Encrypted telehealth platforms and secure servers; 
• Comprehensive staff training on PHI handling; and 
• HIPAA-compliant procedures for data storage and handling. 

While we make stringent efforts to protect your information, in compliance with professional, legal, and regulatory requirements, breaches and incidents do occur. If you provide information to our website, you acknowledge that you do so at your own risk. 

Transmittals of emails to us should not be considered to be private. Email transmissions should be considered to be at risk of becoming known or accessible to third parties. If you wish to correspond with us about your health via email on the open internet, it is at your own risk. 

5. Sharing Your Information 

We do not sell, trade, or rent your personal information to others. We only share your information under specific conditions: 

• With explicit consent to share medical records with designated family members or healthcare providers; 
• With insurance providers for claim processing; 
• To comply with legal requirements, such as court orders; and 
• In emergency situations to protect your or others’ health and safety. 

6. Your Rights 

You have the right to: 

• Access and obtain a copy of your health information; 
• Request corrections to any inaccuracies in your information; 
• Request that we limit the use or disclosure of your information; 
• Request to receive your information in an alternative format; 
• File a complaint if you believe your privacy rights have been violated. 

7. Cookies and Website Tracking 

Our website uses cookies to enhance user experience and analyze site usage. These cookies do not store personal health information and can be disabled through your browser settings. 

8. Changes to this Privacy Policy 

We may update this policy to reflect changes in our practices. Any updates will be posted on our website with an effective date noted, and we encourage you to review the policy periodically. We encourage you to frequently check this page for any changes to stay informed about how we collect and use your information. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of the website or services after changes have been posted indicates your consent to the amended terms of the Privacy Policy. 

9. Contact Information 

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: 

Phone:  (425) 400-8602

Email: info@keystonetides.com

Effective Date: 7/1/2025